Service Excellence Webinar Featuring TELUS on Wednesday, June 16

Mike DaSilva, Manager of Performance Analysis at TELUS, will be discussing how they have made significant improvement in their operations. TELUS is a $9.6 billion provider in Canada with 6.5 million wireless subscribers, 4 million wireline network access lines, 1.2 million Internet subscribers and 170,000 TELUS TV customers.

Mike will describe Telus efforts to BOTH reduce operational costs AND enhance customer experience by improving how they handle trouble tickets, installations, and overall service assurance. Mike’s team, enabled by our software and supported by some training and coaching from MDA, developed a broad range of powerful analytics. The results have been incredible.

TELUS recently won a Billing/OSS World Excellence Award for their efforts, as described below.

“The Best Customer Experience Improvement Award recognizes the implementer of solutions or services that positively impacts the customer experience or the ability to capture it.  TELUS took the prize back to Canada for its implementation of Martin Dawes, Lavastorm Analytic Engine, which gave it insight to customer behavior across service types.  Telus showed off a new ability to reduce customer hold times and do a faster, more accurate job of getting answers for them, harnessing the real power of data analytics to improve the customer experience.

The Webinar will be held on Wednesday, June 16, at 10:00 ET / 9: CST.  Click here to register to attend http://tinyurl.com/MDA-Telus.