Order-to-Cash

Order-to-cash is a horizontal, cross-function, multi-system process that encapsulates a variety of sub-processes from ordering to customer management. Order-to-cash has two primary vulnerabilities:

• The data and conditional logic that fuel order-to-cash are dispersed, diverse, fluid, and prone to human and system error
• The process realizes fall-out in the white spaces between business functions and systems

These vulnerabilities often lead to a variety of process defects, depicted below.

Although the cumulative impact of errors materially affect order-to-cash, the individual errors are dispersed, ever-changing, and granular in nature. This is true whether the root cause is the data itself or discrepancies in the conditional logic that governs it. (For example, if promotion time-outs are not reflected in the bill, this will result in under-billing.) Therefore, providers need solutions that can drive persistent audits, inspect everything, and enable resolution at the root cause.